Privacy Policy

This website is operated by Keepers Nursery and we will do our best to respect your online privacy.

 

Your personal details

We will use your data only in connection with providing the goods and services offered on this website.

We will pass only your delivery address and contact details (telephone and email address) to our delivery partners. We do not sell or provide contact details to any other organisations.

We recommend that you choose a password for your account which is different from other accounts you may have on other websites.

 

Processing your data

Our procedures comply with the European Union General Data Protection Regulation (GDPR), which is enforced in the UK by the UK Information Commissioner's Office (ICO). Keepers Nursery is both the "controller" and the "processor" of this data.

If you place an order with us you are providing us with a lawful basis to process your data necessary for the performance of a contract, including contacting you about the order.

If you have contacted us in any other way with a query in connection with our products and services and given us your contact details, you are providing us with a lawful basis to retain those contact details for the purpose of dealing with and responding to your query.

We may occasionally contact you by email about products and services offered by or events organised by Keepers Nursery, but only if you have consented to receive such emails. You will be asked whether you consent at the time when you provide us with your details either online or over the telephone. You can withdraw your consent at any time by contacting us or opting out through online facilities on our website.

Our web-servers are all located in data centres in the European Union.

Data is retained for 20 years.

If you are not happy with the way we process your data you have the right to complain to the ICO.

 

Your payment details

We do not retain your payment card details on our system. When you place an online order on our website your payment card details are transmitted online to our bank. We do not see any of these details, we only receive a notification that your payment has been accepted or declined. If you pay over the telephone our staff will transmit the information online to our bank as you are speaking. The information is not retained by us or our staff in any form.

 

Website usage monitoring and use of cookies

We monitor usage of our websites by recording which pages you visit. This allows us to see which products are most popular, and to provide assistance in the event of problems.

We use "cookies" to facilitate the smooth working of this website. Cookies are small files which are sent to your browser when you visit our website, and allow us to distinguish you from other visitors. If you do not wish to accept these cookies you can delete them and/or block them in your browser - all the major browsers have options in their security settings to let you do this. However parts of our website will not then work as expected and you will not be able to place an order.

We only use "first-party" cookies, in other words cookies set by us for the direct operation of our website. We do not use "third-party" cookies which could allow your details to be passed to third-party marketing organisations.

Some of our pages include plug-ins from social networking sites such as Facebook and Twitter, and these sites may also set or retrieve cookies on your browser, if your browser is already signed-in to them. These social networking cookies are exchanged between your browser and the social networking sites you belong to, they are not accessible by us.

The names of the cookies we use are as follows:

  • We use the Google Analytics system to log details of pages you visit on our website. The Google tracking does not identify you personally, and you can find more details of the Google Analytics privacy policy on their website.
  • Our website is hosted on industry-standard webservers which issues a default cookie called asp.net_sessionid. This cookie is set as soon as you visit our site and expires automatically after you leave it.

You can find out more about cookies and how to manage them on this Wikipedia article.

If you have any concerns about our privacy policy, please get in touch using our Contact form which is available at the top of every page.